SpyderByte.com: OpenVMS.org dcl.OpenVMS.org de.OpenVMS.org fr.OpenVMS.org Tru64.org
Island Computers


   
Home Contribute News, Jobs, Press Releases, etc. Advertise on OpenVMS.org About/Contact Search News Archives
More Links
  • www.hp.com/go/hpsc
  • Printer friendly version
    Share this story

    Navigation
    OpenVMS.org Features
    Hobbyist Registration
    Featured Articles
    VMS Audio Update (archives)
    Golden Eggs
    Need Help
    Forums, Lists & Groups
    Docs, Manuals & Tutorials, etc.
    VMS Beginners
    Documentation
    FAQs/How-to/Journals
    Books
    Developer Resources
    Misc. Resources
    For Hire
    Hardware Vendors
    Training & Education
    Software
    Commercial
    Opensource & Freeware
    Security, Patches, ECOs
    Security Advisories
    Patches/Updates
    Alpahaserver firmware
    Older Alpahaserver firmware

    Forums
    HPSC: OpenVMS
    Hobbyist Forums
    Usenet: comp.os.vms
    StackOverflow (VMS)

    OpenVMS.org Info
    OpenVMS.org Staff:
    Ken Farmer Follow OpenVMS.Org on Twitter
    Ian Miller Follow Ian Miller on Twitter
    Susan Skonetski Follow MamaVMS on Twitter
    About
    Search
    Archives
    Mobile
    Submit News
    Advertising

    Google Ads


    OpenVMS.org Polls
    What brand of smartphone do you use?
    iPhone
    Android-based
    Blackberry
    Other
    Don't have smartphone

    [ results | polls ]



    Latest News

    OpenVMS Live Chat
    Posted by Ian on Tuesday June 21 2011 @ 04:59AM EDT
    Announcement from HP

    OpenVMS Live Chat

    The OpenVMS GCC Support team is excited to announce another path from which we can serve you, our valued customer base. As of June 27th, you will be able to “Live Chat” directly with members of the GCC team from your laptops, tablets or any device from which a browser is available. Live chat will complement the existing comprehensive support model designed to allow you with the means to reach the OpenVMS expert needed as quickly as possible.

    Following are a few questions and answers you may find useful.

  • What website do I use to initiate a chat?
    To initiate a chat case go to: www.hp.com/go/hpsc (Note - this site is not yet active)
  • Will an Support Agreement (SAID) still be needed?
    Yes – Entitlement will still be checked. The initial rollout requires engineers to ask for the SAID while future releases will allow the entering of the SAID prior to connecting with an engineer.
  • Will cases still be created within the HP support system
    Yes – Customers will be given a case reference (GCSS number) where all documentation and updates will be managed.
  • Will customers be able to speak by voice to engineers?
    Yes – The engineer and customer may agree to work the case by voice or email should the call become complex or requires research and testing.
  • Are chat-backs (callbacks) available?
    Yes – Customer may open their chat case and request to speak with their initial contact or continue working with a new engineer.
  • Is Live Chat available globally?
    No – Initial rollout for OpenVMS is planned for the Americas and APJ.
  • What timeframe will engineers be available?
    Engineers will be available for chat cases 6:00am to 6:00pm MT.

  • < Fred Kleinsorge - R.I.P | Updated Virtual Alpha now available from Migration Specialties >



    Mailing Lists
    OpenVMS.org News:
    (Low volume newsletter)
    Subscribe | Unsubscribe
    OpenVMS.org Alerts:
    (Security & Patch Alerts)
    Subscribe | Unsubscribe

    Sponsors
    Island Computers


    Virtual VAX & Alpha

    HoffmanLabs.com

    The OpenVMS Consultant


    Interested in Advertising?
    Contact us...


    Friends of VMS
    HP usergroups...
    Encompasserve/DECUServe
    OpenVMS Hobbyist
    Itanium Solutions Alliance
    Aaron's OpenVMS blog
    Alexey Chupahin
    Arne Vajhoej
    DECUS Library Compendium
    DJE Systems
    Dr OpenVMS blog
    Francesco Gennai
    Eight-Cubed blog
    Free OpenVMS Software
    Galen Tackett
    HoffmanLabs
    Hunter Goatley
    Ian Miller
    Influential Software
    Itanium Solutions Alliance
    Jeff Cameron
    John Fisher
    Syltrem VMS Page (French)
    Kednos PL/I
    Keith Parris
    Migration Specialties
    Noetic Systems, Inc
    OpenOffice Port to VMS
    OpenVMSPlanet.org
    OpenVMS Rocks
    Preatorian.net
    Retrobeep
    Steven M. Schweda
    SYSMGR Blog
    TMESIS Software
    Trends That Matter
    VAMP (VMS, Apache, MySQL, PHP)
    VIM
    Vaxination
    Visio Cafe (HP Templates)
    VMSresource.org.uk
    XDelta
    Free VMS Accounts:
    Deathrow Public OpenVMS Cluster
    DECUServe/EISNER
    Polarhome
    Fafner
    Poetry Hacklab
    Marway.Org


    In Memory: John Wisniewski
    In Memory:Terry Shannon


    Add, edit, report problems here...

    OpenVMS Ring

    OpenVMS Webring

    Prev

    Random

    Next

    Prev5

    List

    Next5



    Home About & Contact Search Archive Mobile Submit News Sponsorship & Advertising
         Copyright © 2001-2012 SCORSE, LLC
    OpenVMS® is a trademark of HP
    All other trademarks are those of their owners.
        
      SpyderByte.com ;Technical Portals